Thank you for shopping with BIG YUMMOS!
We want both you and your furry friends to be thrilled with your purchase. Please take a moment to review our hassle-free return policy below:
Returns: 14 Days to Decide
- We accept returns of unopened BIG YUMMOS Treats within 14 days of delivery.
- To qualify, items must be unopened, in original packaging, and unused.
- Please have your proof of purchase (receipt or order confirmation) handy.
Return Process:
Contact Us: Please reach out to our customer service team at dogsquad@bigyummos.com.au to initiate your return.
How to Start a Return
- Get in Touch: Email our friendly team at dogsquad@bigyummos.com.au to initiate your return.
- Shipping: Details to be confirmed upon request.
Refunds
Once your return is received and inspected, we’ll process your refund to the original payment method. Please allow 7-10 business days for it to appear in your account.
Non-Returnable Items
Items that have been opened or used are non-returnable.
Exchanges
Currently, we don’t offer exchanges. If you need a different product, please return the unopened item for a refund and place a new order.
If you have any questions or need assistance, don’t hesitate to reach out. Thanks for choosing BIG YUMMOS!
Note: This policy may be updated, so please check back for any changes.
Meet the Team
Georgie, Sunny, and Oati – the heart and paws behind Big Yummos! Georgie brings the passion, while Sunny & Oati handle the all-important taste testing. Together, they’re crafting treats your pups will love!
