Terms of Service

Welcome to BIG YUMMOS, your go-to destination for high-quality pet treats made with love and care in Australia! By accessing or using our website (www.bigyummos.com.au) and purchasing from us, you agree to comply with and be bound by these Terms of Service.

Please read these terms carefully before making a purchase or using our services.

1. Acceptance of Terms

By visiting or using our website, you accept and agree to be bound by these Terms of Service and any other applicable law or regulation. If you do not agree with these terms, please do not use our website or services.

2. Changes to Terms

BIG YUMMOS reserves the right to update, modify, or change these Terms of Service at any time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the website after any changes will constitute your acceptance of the revised terms.

3. Product Information and Availability

• Product Descriptions: BIG YUMMOS makes every effort to ensure that product descriptions and images are accurate. However, we do not guarantee that the descriptions or images are always error-free or complete.
• Availability: All products are subject to availability. If a product is out of stock, we will notify you via email or provide alternatives where applicable.

4. Pricing and Payment

• Pricing: All prices are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Prices may change at any time without prior notice.
• Payment: We accept various payment methods including credit/debit cards (Visa, MasterCard, and others), PayPal, and other payment systems. By providing your payment information, you authorise us to charge your payment method for the total amount of your order.

5. Order Processing and Shipping

• Order Confirmation: Once you place an order, you will receive an email confirmation. This is not an acceptance of your order but an acknowledgement that we have received it.
• Shipping: We offer standard and express shipping within Australia. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
• Delivery Times: Delivery times vary depending on your location. Please refer to our shipping page for estimated delivery times. While we strive to meet these times, delays may occur due to factors beyond our control.
• Shipping Delays: BIG YUMMOS is not responsible for delays caused by third-party shipping carriers, including but not limited to Star Track, Australia Post, CouriersPlease, or other delivery services.

6. Returns and Refunds

• Change of Mind: Due to the nature of our products (pet treats), we do not accept returns or exchanges for opened items. Please make sure to choose your products carefully and read our returns policy for further information.
• Damaged or Defective Goods: If your products arrive damaged or defective, please contact us within 7 days of receiving your order. We may request photographic evidence of the damage and will offer a replacement or refund as deemed appropriate.

7. Use of Website

• Account Creation: To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information, and to keep your account details up to date.
• Prohibited Use: You agree not to engage in any activity that interferes with or disrupts the functioning of the website or violates any applicable laws or regulations.
• Intellectual Property: All content on this website, including but not limited to text, images, logos, and trademarks, is owned by BIG YUMMOS or its licensors and is protected by copyright laws.

8. Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Disclaimer of Warranties

• No Warranty: BIG YUMMOS makes no representations or warranties regarding the accuracy, reliability, or completeness of the information on this website or the quality of our products. We do not guarantee that our products will meet your pet’s specific needs.
• Health Advice: Our pet treats are intended for supplemental feeding only. We recommend consulting with a veterinarian to ensure that our treats are suitable for your pet’s health and dietary needs.

10. Limitation of Liability

To the fullest extent permitted by law, BIG YUMMOS will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or our products. This includes, but is not limited to, any damage caused by viruses, interruptions, or errors in service.

11. Indemnity

You agree to indemnify, defend, and hold harmless BIG YUMMOS, its directors, officers, employees, agents, and affiliates from and against any claims, actions, or demands, including reasonable legal fees, arising from your breach of these Terms of Service or your use of the website or products.

12. Force Majeure

BIG YUMMOS will not be held liable for failure to perform or delays in performance due to events outside of our control, including but not limited to natural disasters, strikes, wars, or interruptions in supply chains.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of [Insert State] and the Commonwealth of Australia. Any disputes arising from or related to these terms will be resolved in the appropriate courts of Australia.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service or our products, please contact us: · Email: dogsquad@bigyummos.com.au

Thank you for choosing BIG YUMMOS as your trusted pet treat supplier.

We hope your pet enjoys our products!

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Please note: This Terms of Service is a general guideline. It is recommended to have a legal professional review and customise the document to ensure compliance with Australian laws and industry-specific requirements.